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Eco-Worthy love to hear from all our customers, if you have any thoughts on our customer service, let us know and we'll try our best to make it better

FAQ

FAQ

Q1: What is the warranty period of the battery?

A1:The entire battery comes with a 10-year warranty, covering non-human-induced battery failure issues.

Q2:What communication methods are supported?

A2:Our battery communicate via built-in Bluetooth/WiFi with mobile apps; RS485-1 on the front panel communicates with host computer software, mainstream inverters, and Solar Assistant; CAN interface communicates with inverters; RS232 interface communicates with host computer software.

Q3:What kind of battery cells are used?

A3:Our battery are used 100% A-grade prismatic cells from REPT, ensuring 6000 cycles at 80% DOD.

Q4:What safety designs does the battery have?

A4:Our battery are equipped with a built-in 100A BMS and pre-charging circuit, and a 125A short-circuit protection switch on the front panel.

Q5:What certifications does it have?

A5:The UL1973 and UL9540A certifications are being processed, expected to be obtained in March-April 2025.

Q6:Why is it cheaper than other brand?

A6:Because we have our own battery factory integrating R&D, production, and sales, selling directly to customers without dealers, offering significant cost advantages.