FAQ

FAQ

Q1: What is the warranty period of the battery?

A1:The entire battery comes with a 10-year warranty, covering non-human-induced battery failure issues.

Q2:What communication methods are supported?

A2:Our battery communicate via built-in Bluetooth/WiFi with mobile apps; RS485-1 on the front panel communicates with host computer software, mainstream inverters, and Solar Assistant; CAN interface communicates with inverters; RS232 interface communicates with host computer software.

Q3:What kind of battery cells are used?

A3:Our battery are used 100% A-grade prismatic cells from REPT, ensuring 6000 cycles at 80% DOD.

Q4:What safety designs does the battery have?

A4:Our battery are equipped with a built-in 100A BMS and pre-charging circuit, and a 125A short-circuit protection switch on the front panel.

Q5:What certifications does it have?

A5:The UL1973 and UL9540A certifications are being processed, expected to be obtained in March-April 2025.

Q6:Why is it cheaper than other brand?

A6:Because we have our own battery factory integrating R&D, production, and sales, selling directly to customers without dealers, offering significant cost advantages.